Last updated August 2026. This policy covers our Basic, Standard, and Premium packages, as well as custom orders.
If you cancel before we've started scripting or editing, you're entitled to a full refund.
Once editing or scripting is underway, refunds are calculated based on the work already completed. If a project is cancelled midway, you'll be refunded the portion of the package not yet delivered.
Once a final video has been delivered and approved, the order is considered complete and isn't eligible for a refund. If something is genuinely wrong with the delivered work, contact us first, most issues are resolved through a revision rather than a refund.
If a delivered video doesn't match the agreed brief, our first step is always a revision within the rounds included in your package, at no extra cost. Refunds are considered only when a revision genuinely can't resolve the issue.
For the Complete Month package, refunds for any videos not yet started follow the same rule as above. Videos already delivered within the month are not refundable individually.
Email menticoretechnologies@gmail.com with your order details and the reason for the request. We typically respond within 24 to 48 hours.